Unintended Consequences

"Be careful what you measure, because you may actually get it." In this video blog, Martin Ramsay counters conventional wisdom that says you should measure what you hope to accomplish.

There is truth in the idea of measuring what you expect to achieve, that you should "inspect what you expect." But sometimes the result has unintended consequence. Using a very real example from a CEATH Company manufacturing client, Martin suggests that measurements that are not extremely well thought out do not always achieve the desired goal and instead, drive organizational behavior toward something than is unintended, even counterproductive.



Be sure to use the cloud of tags to the right to find other related videos. For example, The Catfish Principle discusses being clear about your organization's purpose and Is Your Mission Your North Star? points out the role of an organization's mission in achieving its goals.

Be sure and check out Martin's previous blog entries.

Sponsored by CEATH Company.

A Cat is a Process

A cat is a process, right? Well ... yes and no. In a way, everything is a process. But is that really being fair to the cat?

In this video blog, Martin reflects on an amusing cartoon he saw years ago and draws some conclusions about process as he does so.



Be sure to use the cloud of tags to the right to find other related videos. For example, The Woodshed is a Process and More Details about Process both help us understand processes better.

Be sure and check out Martin's previous blog entries.

Sponsored by CEATH Company.

The Newark Experience

A recent experience in the Newark airport causes Martin Ramsay to reflect on what NOT to do when it comes to process effectiveness. This video blog focuses on four key points for making sure that processes are as good as they can be.



Don't give your customers, your colleagues, or your company the "Newark Experience!"

Also, be sure and check out earlier blog entries from the list on the right.

Sponsored by CEATH Company.

Efficiency and Effectiveness

This is the second of a two-part series about processes. In this video blog, Martin Ramsay ask whether efficiency is the same a effectiveness in a process. The answer is "no" -- the two are not the same. Martin explains why, which leads to a discussion again about the importance of purpose and knowing where your processes are going.



This video blog is part two of two parts. Review Video Blog 20 for a discussion of processes in general and the components that go into making a process.

Also, be sure and check out earlier blog entries from the list on the right.

Sponsored by CEATH Company.