making mistakes

Minimizing Risk

What do you think about risk? Are you someone who secretly enjoys risk? Or do you play it safe?

Martin Ramsay doesn't think we can ever eliminate risk. But, when it comes to business processes, we certainly can and should take steps to minimize it. In this brief video, Martin describes a simple "formula" he uses to think about process risk and the potential for negative consequences. The key is to start by recognizing where potential failures could occur, thus identifying points of risk.

Watch this video to get Martin's thoughts on his simple risk minimization formula and how it might apply to your work.



Be sure and check out Martin's previous blog entries.

Sponsored by CEATH Company.

The Secret Life of Hummingbirds

Do you get all worked up over things that, in the long run, are just not that important? The secret life of hummingbirds can shed some light on having a broader perspective.



Be sure and check out Martin's previous blog entries.

Sponsored by CEATH Company.

When You Make a Mistake

Have you ever made a mistake? Martin Ramsay sure has! He uses two recent mistakes he's made as an opportunity to apologize and to discuss what we should do when we find out we've goofed.



When you make a mistake: accept responsibility, apologize, reach the people who have been affected, do it promptly, and make it right.

Be sure and check out earlier blog entries from the list on the right.

Sponsored by CEATH Company.