When You Make a Mistake

Have you ever made a mistake? Martin Ramsay sure has! He uses two recent mistakes he's made as an opportunity to apologize and to discuss what we should do when we find out we've goofed.

When you make a mistake: accept responsibility, apologize, reach the people who have been affected, do it promptly, and make it right.

Be sure and check out earlier blog entries from the list on the right.

Sponsored by CEATH Company.