Unintended Consequences

"Be careful what you measure, because you may actually get it." In this video blog, Martin Ramsay counters conventional wisdom that says you should measure what you hope to accomplish.

There is truth in the idea of measuring what you expect to achieve, that you should "inspect what you expect." But sometimes the result has unintended consequence. Using a very real example from a CEATH Company manufacturing client, Martin suggests that measurements that are not extremely well thought out do not always achieve the desired goal and instead, drive organizational behavior toward something than is unintended, even counterproductive.

Be sure to use the cloud of tags to the right to find other related videos. For example, The Catfish Principle discusses being clear about your organization's purpose and Is Your Mission Your North Star? points out the role of an organization's mission in achieving its goals.

Be sure and check out Martin's previous blog entries.

Sponsored by CEATH Company.