Efficiency and Effectiveness

This is the second of a two-part series about processes. In this video blog, Martin Ramsay ask whether efficiency is the same a effectiveness in a process. The answer is "no" -- the two are not the same. Martin explains why, which leads to a discussion again about the importance of purpose and knowing where your processes are going.

This video blog is part two of two parts. Review Video Blog 20 for a discussion of processes in general and the components that go into making a process.

Also, be sure and check out earlier blog entries from the list on the right.

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