Paying More Than Expected

Martin Ramsay discusses a recent experience in which he ended up having to pay more than he expected. Even though he asked and was given a clear answer about the cost of a service, that proved incorrect and he had to pay more. Martin considers the processes behind the scenes that must be broken in order for this to have happened.

The fact that the service was a medical procedure and the fact that it cost more than expected will probably come as no surprise. What this experience tells us about how the healthcare delivery system works can provide lessons for any industry in which we offer services to customers.

Be sure and check out earlier blog entries from the list on the right.

Sponsored by CEATH Company.