Build Internal Capabilities
June 23, 2014
One of CEATH Company's dozen or so basic operating principles involves "building internal capabilities." We want to see our clients better able to solve their own problems after an engagement with us than they were before we came. If we fail in that regard, then we have failed as consultants.
So many consultants don't understand this principle. They prefer to build a culture of dependency, one in which it becomes necessary for the client to call the consultant back, again and again. That may be good for business in the short term, but it is not good for the health of the client nor for the overall relationship in the long term.
The same thinking could be applied to companies and customers, governments and citizens, therapists and patients, and more. Watch this week's video blog to get Martin Ramsay's thoughts on building internal capability.
Be sure and check out Martin's previous blog entries.
Sponsored by CEATH Company.
So many consultants don't understand this principle. They prefer to build a culture of dependency, one in which it becomes necessary for the client to call the consultant back, again and again. That may be good for business in the short term, but it is not good for the health of the client nor for the overall relationship in the long term.
The same thinking could be applied to companies and customers, governments and citizens, therapists and patients, and more. Watch this week's video blog to get Martin Ramsay's thoughts on building internal capability.
Be sure and check out Martin's previous blog entries.
Sponsored by CEATH Company.